Vidya Samiksha Kendra
Vidya Samiksha Kendra
Vidya Sameeksha Kendra (VSK), Uttar Pradesh is a centralised coordination, monitoring and support centre established for the Basic Education Department, Government of Uttar Pradesh. It serves as a dedicated platform for addressing school-related concerns, supporting teachers and education officers, coordinating field-level
interventions and strengthening citizen engagement through technology-enabled communication.
The VSK enables citizens to report issues related to teacher absenteeism, Mid-Day Meals (MDM), missing textbooks or uniforms, school infrastructure, irregular school operations and other matters affecting students. Teachers and officers can also report technical or administrative issues, seek assistance, share information
and submit suggestions through the centre.
All incoming cases are systematically registered, categorised and forwarded to the concerned officer for necessary action. Outgoing calls facilitate updates, task assignments and follow-ups on pending cases. Through 360-degree monitoring, every issue can be tracked from registration to closure, while calls, actions, updates and citizen
feedback are recorded to improve transparency, accountability, coordination and timely resolution.
Key Benefits
Centralised Support & Coordination
Provides a single platform for citizens, teachers and education officers to raise concerns and seek assistance.
Faster Issue Resolution
Systematic registration, categorisation, assignment and follow-up help ensure that cases reach the appropriate authority for timely action.
360° Monitoring & Accountability
Enables tracking of every case from initial registration through action, follow-up and closure.
Improved School-Level Governance
Helps identify and monitor issues related to teacher attendance, MDM services, infrastructure, learning resources and school operations.
Enhanced Citizen Engagement
Provides a structured channel for citizens to report concerns, obtain information and share suggestions related to schools.
Dedicated Teacher & Officer Support
Facilitates reporting and resolution of technical, administrative and operational challenges faced by teachers and officers.
Data-Driven Administration
Consolidated information from calls, cases, actions and feedback supports better monitoring and informed decision-making.
Greater Transparency
Maintains records of interactions, actions, updates and feedback, creating a clear and traceable service-delivery process.
Key Features
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40-Seat Contact Centre for centralised citizen, teacher and departmental support.
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Incoming Call Management for receiving school-related complaints, queries and requests.
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Outgoing Call Management for communicating updates, assigning tasks and following up on pending cases.
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Case Registration & Categorisation for structured handling of reported issues.
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360-Degree Case Tracking from registration to final resolution.
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Concern-Based Routing to forward cases to the concerned officer or authority.
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Task Assignment & Follow-Up to ensure action is initiated and pending matters are monitored.
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Teacher & Officer Assistance for technical and administrative support.
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5 Subject Matter Experts (SMEs) providing specialised support and guidance.
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Information & Suggestion Management for capturing citizen and stakeholder feedback
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School Issue Monitoring covering teacher absenteeism, MDM concerns, textbooks, uniforms, infrastructure and irregular school operations.
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Action & Feedback Recording to maintain a complete record of calls, actions, updates and citizen feedback.
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Real-Time Status Monitoring to support timely intervention and resolution.
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Centralised Reporting & Coordination for strengthening communication between citizens, schools, officers and the department.
