Chief Minister Helpline 1076
Department of IT & Electronics,
CM Helpline 1076 is the flagship citizen grievance redressal platform of the Government of Uttar Pradesh, designed to provide a single, toll-free channel for citizens to register complaints, requests, suggestions, and service-related grievances. Operated with technology support from UPDESCO, the platform ensures transparent complaint registration, systematic workflow management, inter-departmental coordination, citizen feedback, and timely grievance resolution across multiple government departments. The helpline integrates with the IGRS (Integrated Grievance Redressal System) and enables real-time monitoring of grievance lifecycle; from complaint registration and departmental assignment to resolution and citizen satisfaction feedback. The system serves as a centralized communication bridge between citizens and government departments, promoting accountability, transparency, and responsive governance.
Integrated
Capacity
Closed
Suggestions
Deployed
Key Benefits
Single-window grievance registration through a dedicated toll-free number.
24×7 citizen support with trained contact centre executives.
Faster grievance resolution through automated departmental routing.
Transparent complaint tracking throughout the resolution lifecycle.
Citizen feedback mechanism to assess service quality after grievance closure.
Integration with IGRS for seamless government workflow management.
Improved accountability across participating government departments.
Data-driven governance through dashboards, analytics, and performance monitoring.
Supports requests, suggestions, and service-related grievances in addition to complaints.
Enhances citizen trust by ensuring timely communication and resolution updates.
Key Features
24×7 Toll-Free Helpline (1076) for statewide citizen access.
End-to-end grievance lifecycle management from registration to closure.
Automated complaint routing to the concerned government department.
Real-time monitoring dashboards for administrative oversight.
Integrated citizen feedback collection after grievance resolution.
Complaint escalation mechanism for unresolved cases.
Centralized case management across multiple government departments.
Performance analytics and reporting for decision-makers.
Call recording and quality monitoring for service assurance.
Secure digital workflow with role-based access control.
High-capacity contact centre infrastructure supporting large call volumes.
Multi-department integration enabling coordinated service delivery.
Management Information System (MIS) for operational insights and performance evaluation.
