Common Service Center (CSC)
Common Service Center (CSC)
Common Service Centres (CSCs) form the backbone of last-mile digital service delivery in Uttar Pradesh, bringing essential government and citizen services closer to communities across the state. Enabled through the Centre for e-Governance (CeG),
the CSC ecosystem supports accessible, transparent, and citizen-centric delivery of Government-to-Citizen (G2C) services.
Under the CSC 3.0 initiative, launched on 16 November 2020, Uttar Pradesh established a comprehensive digital service network across all 75 districts. The centres provide citizens with convenient access
to government services while promoting digital inclusion and reducing the need to visit government offices.
With 2.34+ lakh operational CSCs and coverage across 58K+ Gram Panchayats, the network provides access to 355+ G2C services. Operated through District Service Providers (DSPs) in partnership with District e-Governance Societies (DeGS),
the initiative also supports digital payments and efficient service delivery, while the state advances towards CSC 4.0.
Key Benefits
Improved Accessibility
Makes essential government services available closer to citizens' homes.
Digital Inclusion
Enables citizens, including those with limited digital access, to benefit from online government services.
Reduced Travel & Time
Minimises the need for citizens to travel to government offices for routine services.
Faster Service Delivery
Enables convenient and streamlined access to a wide range of G2C services.
Greater Transparency
Promotes structured and accountable delivery of public services through digital processes.
Citizen Empowerment
Helps communities access digital services, information, and government benefits more effectively.
Convenient Digital Payments
Supports cashless transactions and improves the convenience of service delivery.
Stronger Rural Governance
Extends the reach of digital governance to Gram Panchayats and strengthens last-mile public service delivery.
Key Features
Last-Mile Digital Connectivity
Brings government and digital services closer to citizens at the local level.
Wide CSC Network
Establishes a large network of service centres across districts and Gram Panchayats.
G2C Service Delivery
Provides access to 355+ Government-to-Citizen services through a common service ecosystem.
Digital Service Assistance
Supports citizens in accessing and availing government services through assisted digital channels.
District-Level Operations
CSCs are operated through District Service Providers in partnership with District e-Governance Societies.
Digital Payment Enablement
Facilitates cashless transactions and digital payment-based service delivery.
Statewide Coverage
Enables service accessibility across all 75 districts of Uttar Pradesh.
CSC 4.0 Readiness
Builds on the existing ecosystem to expand and strengthen technology-enabled public service delivery.
